Return Policy

Your satisfaction is important to us!

If for any reason you are not 100% satisfied with your selection, please return it within 30 days. We will refund the purchase price. Original shipping and handling fees are non-refundable. We’ll pay the return shipping cost if the return is a result of our error. Please allow 4-6 weeks to receive your refund.

Non-returnable and refundable items:

  • Sample packs – Sample products are promotional and not available for resale.
  • Books – One read per customer.
  • Zone Labs Cellular Inflammation Test Kit – Due to safety standards associated with medical products, we can not accept returned blood kits for refund.
  • Zone Cruise Onboard Experience – Food for meals aboard the ship are preordered based on expected capacity and are unable to be refunded.

By clicking on the “Submit-Order” button on the Shopping-Cart Credit-Card page, you are agreeing to the terms of our return policy.

How to Return Your Item:

  • Please include packing slip or a note including your original order number, name, address, and phone number.
  • Write the Return Goods Authorization Number on the outside of the package below the return address. Below is an example:
    Zone Labs Returns
    200 Corporate Place, Ste. 4
    Peabody, MA 01960
    RGA # __1234SAMPLE56___

IMPORTANT: Returns without an RGA number marked on the return package will not be processed. We are not responsible for product sent back without authorization.

  • You MUST call our Customer Service Department at 1-800-404-8171, Monday – Friday 9:00AM – 7:00pm EST for a Return Goods Authorization (RGA) number.
  • Use the original packaging (if possible) and completely remove or cover the original shipping label.
  • Seal the package securely with tape. Print our return address clearly on the outside of your package.

Please ship all returns to:

Zone Labs Returns
200 Corporate Place, Ste. 4
Peabody, MA 01960

Additional Notes

  • Send your return package back using the shipper of your choice. Keep your shipping receipt until the credit for your return appears on your credit-card statement.
  • Purchases will be credited to the account used to make the purchase.
  • Allow 4-6 weeks — It takes approximately 4-6 weeks for us to receive and process your return. We’ll credit or refund the value of the item and any taxes you were charged (excluding delivery charges). Adjustments to credit cards should appear within two billing cycles.

If you have any questions about returns or need additional help, please do not hesitate to call our Customer Service Department at 800-404-8171 or contact us.