Shipping Information

Standard Shipping

The Standard Shipping (3-10 business days) is for orders that are shipping within the United States and utilizes the UPS Economy/SurePost service. Shipments to Alaska and Hawaii will typically take longer than 3-10 business days and it is recommended that you choose a different method for faster delivery times. International orders are not eligible. All other shipping options are charged based on location and weight. Standard Shipping can deliver to PO Boxes and APO/FPO addresses.

General Information

Zone Labs’ products are shipped from Massachusetts. All shipping times are based on business days. For shipping savings and delivery times, be sure to choose the optimal method. Orders typically ship the next business day. Orders placed on Friday, Saturday, or Sunday will ship the next business day, which is typically Monday, unless Monday is a holiday.

Shipping Charges

All shipping charges, with the exception of Free Standard Shipping on orders over $100, are based on location, weight, and the shipping option you choose. Shipping charges also cover the expenses we incur to process, pack, and ship your order.

Tracking Your Package

We know you are eager to receive your order. When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment.

Rush Delivery Methods (1, 2, & 3-Day Shipping)

  • Orders placed before 12PM EST Monday-Friday will typically ship the same day (except holidays).
  • Orders placed after 12PM EST Monday-Friday will typically ship the next business day.
  • Orders placed Saturday or Sunday will ship on the following business day, which is typically Monday, unless Monday is a holiday.
  • We do not guarantee that rush delivery methods will ship same day.
  • Saturday delivery not offered for rush delivery methods.

APO/FPO PO Boxes

  • UPS cannot deliver to APO/FPO PO Boxes.
  • Orders shipping to APO/FPO PO Boxes will ship USPS.
  • Standard Shipping will deliver to a PO Box and APO/FPO addresses.

International Shipping Information

For all INTERNATIONAL shipments, any duties, taxes or additional fees are the customer's responsibility.

For INTERNATIONAL inquiries regarding products, orders, shipping, account and log-in, please email us at internationalorders@zoneliving.com.

INTERNATIONAL phone numbers: 1-800-404-8171 | 978-539-0095

International Shipping Options

  • UPS International Mail Service
    • This is a combination of UPS and the Postal Service of the destination country with an 9-14 average business days to major destinations (limited or no tracking with this service)
  • US Postal Service – Express Mail International
    • 3-5 average business days to major destinations
  • US Postal Service – Priority Mail International
    • 6-10 average business days to major destinations
  • Fedex Express
    • Time-definite delivery typically in 1-3 business days
  • Fedex Economy
    • Time-definite delivery typically in 3-5 business days

Additional Questions?

If you have any additional questions, please contact Zone Labs Customer Support at 800.404.8171 Monday – Friday 9:00am – 5:30pm ET or via email at customersupport@zoneliving.com.